Quick Answers, Clear Guidance

Find instant answers to the questions asked most often. Can't spot what you need? Message us - we love talking fine jewellery.

FAQ
Quick Answers, Clear Guidance

Find instant answers to the questions asked most often. Can't spot what you need? Message us - we love talking fine jewellery.

General

We specialise in both lab grown and natural diamonds that are IGI and GIA certified. All diamonds are sourced conflict free and/or grown with a minimised carbon foot print.

We also source other gemstones, e.g., sapphires, rubies, emeralds, opals, etc., on any bespoke request.

If there is a specific diamond or gemstone you are interested in send us your request!

All our diamonds come with strict internal quality control and official certification from the IGI and GIA gemological institutes:

You'll receive an official certificate or grading report with your diamond or diamond ring. Certified diamonds are inscribed on the girdle by IGI or GIA. These tiny inscriptions are only visible with a specialised jeweller's loupe or high-degree magnification.

If you experience any issues with your order, please contact our customer support team immediately. We are committed to resolving any problems quickly and to your satisfaction.

Responses are usually achieved on the same day.

LOVE by DECCLA offers a lifetime warranty against manufacturing and material defects on jewellery pieces.

Visit our policy for additional information.

We partner with Centrestone Jewellery Insurance, our trusted provider, to offer complimentary four-day coverage automatically with any fine jewellery purchase from LOVE by DECCLA.

This free, no-fee, no-excess protection gives you time to decide if full jewellery insurance is right for you.

To extend coverage beyond this period, registration for a full policy is required.

Purchasing & Pricing

We can match the price of any diamond with identical or very similar specifications found at any reputable online or physical retailer.

Depending on the diamond, we may be able to offer a price beat.

Contact us with your diamond request, and we will find a match with the same or comparable specifications.

Utilise our comprehensive search and price comparison features to find your perfect diamond.

To support your purchase decision, each and every diamond comes with a unique certificate number that you can cross check with relevant global diamond institutions such as IGI and GIA.

You can also view our comprehensive guide on the 4Cs (Cut, Color, Clarity, Carat) and other important information relating to sizing.

We partner with Centrestone Jewellery Insurance, our trusted provider, to offer complimentary four-day coverage automatically with any fine jewellery purchase from LOVE by DECCLA.

This free, no-fee, no-excess protection gives you time to decide if full jewellery insurance is right for you.

To extend coverage beyond this period, registration for a full policy is required.

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • AfterPay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • UnionPay
  • Paypal
  • Crypto (By Request)

Yes, we offer Afterpay as a buy now pay later payment method up to a certain amount.

Afterpay is a payment service that allows you to make purchases now and pay for them in four interest-free installments, due every 2 weeks.

How does Afterpay work?

  • At checkout, choose Afterpay as your payment method.
  • If you're approved, you'll complete your purchase.
  • You'll pay the first installment at the time of purchase.
  • The remaining 3 payments will be automatically charged to your chosen payment method every 2 weeks.
  • There are no additional costs if you pay on time.

Yes! We offer a Sign Up discount. You can also stay up to date with other promotions or offers via our newsletter emails or by following us on social media.

Due to the unique nature and limited availability of our premium diamonds, there may be unforeseen circumstances that prevent us from sourcing the ordered item. In the unlikely event that we are unable to source the exact item that you have requested, you will be refunded for your order.

Should this occur, we will promptly notify you and issue a full refund, ensuring that your experience with us remains seamless and satisfactory.

We appreciate your understanding and are committed to helping you find the perfect diamond.

Shipping & Delivery

Yes, all orders within Australia have free shipping included unless stated otherwise.

For more information on our shipping and delivery processes, please see Shipping & Delivery.

Shipping estimates based on your selection of items are provided in your cart. For loose diamonds, shipping estimates can also be found on each individual diamond's product pages.

Loose diamonds are typically be delivered within 1 to 3 weeks from purchase. Please see each individual diamond's product page for more accurate estimates.

As all of our Engagement Rings are bespoke and made on order, please allow an additional 3 weeks to craft.

Shipping times may vary depending on where you are located.

View further details on shipping and delivery, including our shipping time estimator, here.

Once you place your order, we'll send you an email with a link to check your order status anytime.

When your order ships, you'll get another email with a tracking number, so you can easily keep tabs on your package as it makes its way to you.

If you haven't received any order confirmations or you have any questions about your order status, you can contact us.

Yes, we ship internationally.

Shipping fees and delivery times vary by destination.

If you're placing an order from outside Australia, please note that you may be required to pay additional fees, such as customs duties and import taxes, upon delivery. These charges are determined by your country's customs authorities and are not included in our order costs. As the recipient, it is your responsibility to cover these fees. We recommend contacting your local customs office for more information on potential charges before placing your order.

For more information on international shipping, please see Shipping & Delivery.

CARE & MAINTENANCE

18 karat gold offers the optimal balance of pure gold and strengthening alloys, combining beauty with durability.

Clean gold jewellery by soaking in warm soapy water for 10-15 minutes, then gently brush with a soft-bristled toothbrush. Rinse thoroughly and buff dry with a soft cloth.

White gold pieces may need re-rhodium plating every 12-18 months to maintain their bright finish.

Store gold pieces in individual soft pouches to prevent scratching.

Naturally white and exceptionally durable, platinum develops a unique patina with regular wear that many people find desirable. This patina forms from the metal shifting rather than wearing away, making platinum ideal for everyday use.

For routine cleaning, use warm soapy water.

If you prefer its original high-polish look, platinum can be professionally repolished at any time.

Both lab-grown and natural diamonds are considered the hardest natural gemstone. Diamonds are remarkably durable but still benefit from regular care.

Clean your diamonds monthly using warm water mixed with a drop of mild washing-up liquid. Gently scrub with a soft toothbrush, paying attention to the back of the stone where oils and dirt accumulate. Rinse thoroughly in warm water and dry with a lint-free cloth.

Avoid harsh chemicals and store diamond jewellery separately to prevent them scratching other jewellery.

These stunning gemstones are second only to diamonds in hardness, making them ideal for everyday wear.

Clean sapphires using the same warm soapy water method as diamonds, ensuring you reach behind the setting where dust collects.

Ultrasonic cleaners are generally safe for sapphires, but avoid them if your stone has been treated or has inclusions.

Keep sapphires away from harsh chemicals like bleach and remove them before swimming in chlorinated pools.

Delicate and organic, pearls require gentle care to preserve their lustre.

After each wear, wipe with a soft, damp cloth to remove body oils and perfume that can cause yellowing. Apply pearls last when dressing, after cosmetics and perfume. Never soak pearls, use ultrasonic cleaners, or expose them to chlorine or chemicals. Store in a soft pouch away from other jewellery, in a slightly humid environment – never airtight containers.

Have strands professionally restrung annually if worn regularly, watching for loose knots that indicate immediate restringing is needed.

These captivating gemstones need careful handling due to their high water content and softer composition.

Clean only with a soft, damp cloth – never use ultrasonic cleaners, steam, or chemicals which can cause cracking. Avoid sudden temperature changes and remove before hot showers or saunas.

Remove opals before cleaning, gardening, or impact activities as they chip more easily than harder gems.

Check settings regularly as opals may loosen over time.

Returns & Exchanges

We offer a 14-day return policy for all loose diamonds. View our Returns Policy for more details.

Bespoke orders such as Engagement Rings and engraved jewellery are not eligible for change of mind returns. View our Returns Policy for more details.

Exchanges are available via initiating a return order and placing a new order. Please see our Exchange Policy for more information.

LOVE by DECCLA offers a lifetime warranty against manufacturing and material defects. To learn more, please visit our Lifetime Warranty Policy page.

Education & Resources

The 4Cs of diamonds - Cut, Colour, Clarity, and Carat weight - is essential for making an informed purchase.

Both labs are highly reputable and use strict grading standards, but GIA is known for its long-established 4Cs system while IGI is a leader in grading lab-grown diamonds. The full guide walks you through their differences, histories and strengths to help you choose with confidence.

GIA announced multiple changes in 2025 regarding their certification policies for lab-grown diamonds. Depending on the date of certification, you may only recieve a digital report.

GIA announced multiple changes in 2025 regarding their certification policies for lab-grown diamonds. Depending on the date of certification, you may only recieve a digital report.

Natural diamonds are rare geological creations, lab-grown diamonds are identical in composition but made in controlled environments, and imitations like moissanite or CZ only mimic the look of diamond with different materials. Our full guide explains how each type differs in value, appearance, durability and what that means for your purchase.

Coloured diamonds are evaluated based on Hue, Tone, and Saturation, with rarity and intensity driving value for natural fancy colours, while lab-grown options offer the same beauty with greater accessibility.

Our full guide explores grading, colour origins, rare hues, and how treatments influence both natural and lab-grown diamonds.