• Manufacturing defects in materials and workmanship
• Loose stones due to defective setting or prongs (excluding loss of stone)
• Defective clasps, posts, or backs on earrings
• Structural integrity issues with chains, bands, or settings
• Tarnishing or discoloration due to manufacturing defects
• Solder joints that fail under normal wear conditions
• Porosity or pitting in metal that appears under normal use

• Normal wear and tear from daily use
• Damage from accidents, impacts, or misuse
• Lost stones due to damage or failure to maintain settings
• Scratches, dents, or bent items from regular wear
• Damage from exposure to chemicals, cosmetics, or harsh cleaning products
• Modifications or repairs performed by unauthorised jewellers
• Theft, loss, or mysterious disappearance
• Damage from improper storage or handling
• Stretched or kinked chains from pulling or catching
• Worn prongs or settings from irregular contact

• Follow our care guide for specific instructions relating to your metals and gemstones
• Remove jewellery during activities that may cause damage (sports, swimming, cleaning)
• Properly store jewellery in provided pouches or jewellery boxes
• Immediate discontinuation of wear if damage is noticed

If you believe an item is faulty, please email support
to initiate a warranty claim.

Include a detailed description and photographs of
the issue alongside your purchase documentation.

Please allow up to 7 business days for your claim to be
processed.

Items requiring extensive work or recraft may take 3-6 weeks.